My Dad was a resident in the Harbor memory care unit at Putnam Farm from September 2016 to January 2017 until his passing. During his stay, he received exemplary care from the staff, which is why I chose to move my mother to the Harbor unit when she My Dad was a resident in the Harbor memory care unit at Putnam Farm from September 2016 to January 2017 until his passing. During his stay, he received exemplary care from the staff, which is why I chose to move my mother to the Harbor unit when she needed more help due to her Alzheimer's progressing. Unfortunately, the experience was drastically different for her and she passed away three months after being relocated there in April 2020. Possibly due to the Covid pandemic, personnel seemed scarce and I noticed it especially during the night shift. On a few occasions I was there to stay with her overnight and discovered that somebody had put her back into bed without informing anyone, not even the nurse, after she had fallen out. The next day the medical personnel found her in her bed, with a broken hip in a lot of distress. The doctor at Salem Hospital informed me that she couldn't have possibly gotten back into bed due to the intensity of the fracture. My poor mother had to suffer agony for hours before anyone checked on her. I requested an inquiry from the Harbor and Putnam directors, but they never answered me and both left their posts shortly after. I have requested her medical records, but six weeks later I am still waiting for them. If you value your loved ones, please do not choose Putnam Farm at Danvers, Benchmark Living. more ... hide ...

My inlaws are currently living at Putnam Farm in assisted living and we have had a lot of problems getting help for them In particular we are finding it quite dificult to track down the care manager to get answers and assistance Some specifics When w My inlaws are currently living at Putnam Farm in assisted living and we have had a lot of problems getting help for them In particular we are finding it quite dificult to track down the care manager to get answers and assistance Some specifics When we decided my motherinlaw needed medication management for her to take the stronger pain medicine she needed it took about 2 weeks to get that started During that 2 weeks we needed to keep her on tylenol alone and she was still in pain We have witnessed aides able to ignore obvious sanitary issues on a few occasions We are also disappointed in the lack of progress and personal attention to address a pressing nutritional need my motherinlaw currently hasnnI am giving one extra star for the quick response to our request for food delivery the wonderful aide who so gently and carefully has helped my fatherinlaw back into his wheelchair from the floor on a few occasions and the lovely aide who so carefully gives my motherinlaw her showers more ... hide ...

Exceptional in every way

The best choice for your loved one No doubt