All 4 stars here are for the captain of the ship, (Twelve12), and I am on board! Ms. Jeannette is very knowledgeable and dedicated to property management, and has been extremely helpful from desk to desk. She is able to converse in a respectful manne All 4 stars here are for the captain of the ship, (Twelve12), and I am on board! Ms. Jeannette is very knowledgeable and dedicated to property management, and has been extremely helpful from desk to desk. She is able to converse in a respectful manner and get to the bottom of any problem or situation, using tact and humility to calm even the most difficult of people. Tenants of old and new have stated that they do not feel belittled or talked down to when discussing matters they don't understand. She is always friendly and provides useful insight to tenants without being oppressive. In my almost 6 years here, I have noticed that things have changed a lot. In my opinion, she is a keeper. Now, get some proper security. more ... hide ...

Absolutely horrid customer service I have visited the complex on many occasions with zero problems front desk staff during the day and in the morning have been very professional and kind On the evening of 3202022 around 78pm I interacted with the you Absolutely horrid customer service I have visited the complex on many occasions with zero problems front desk staff during the day and in the morning have been very professional and kind On the evening of 3202022 around 78pm I interacted with the young woman staffing the front desk I needed to pick up keys for an apartment I was cat sitting at I had been cat sitting for several days picking up the keys giving ID and then dropping them off no problemnnShe mumbled the entirety of our conversation barely acknowledged my presence and then refused to give me the keys because my name wasnt on the guest list Despite the fact that I provided my ID and my name was on the spare key pouch which was holding the keys I sat for 10 minutes waiting and then found her watching television on her phonennI asked her if she was waiting on a call to a supervisor to rectify the problem She got an attitude and told me she cannot let just anybody in and their was nothing she could do I immediately called the pet owner I was sitting for who tried calling the front desk But this front desk receptionist refused to pick up the phone Then I gave her the owners number and asked if she could call since it was a number linked to the owners rental accountnnThe receptionist said their was no need she can get the owners number from the account She called the owner the owner gave her approval yet again and then she gave me the key She did not look at me or acknowledge me and did not again when I returned it Ive dealt with dozens of concierges in DC the good ones dont do the bare minimum with a horrible attitudennThe entire ordeal could have been rectified if the receptionist had simply called the owner on the account which she had access to and then asked for the permission Or she could have looked at my name on the manila pouch with the key on it and then crossreferenced the name on my ID Instead she turned it into a 30 minute ordeal more ... hide ...

Great community Mario Clay made everything so easy

Being a former Concierge at Twelve12 if I could return to one of the best group of residents to work with I would Management and leasing are simply AWESOME Ive known Ms Green since Ive started and she has always remained such a joy and pleasant perso Being a former Concierge at Twelve12 if I could return to one of the best group of residents to work with I would Management and leasing are simply AWESOME Ive known Ms Green since Ive started and she has always remained such a joy and pleasant person to interact with more ... hide ...

An awesome place to liveMy experience from the tour to the move in date was made so much easier by Ms Janette Green She answered every questioncleared any and all confusion concerning the leasing process She made sure I got the unit I saw when I An awesome place to liveMy experience from the tour to the move in date was made so much easier by Ms Janette Green She answered every questioncleared any and all confusion concerning the leasing process She made sure I got the unit I saw when I toured the property By the end of the tour there wasnt anything I didnt know about Twelve12she left no stone unturned If you find yourself looking for an apartment in DCcome to Twelve12 and ask for Ms Janette Green more ... hide ...