I am writing this review to express my appreciation of Richard's work as a Maintenance employee. On Saturday (5/22) I had made several maintenance requests and Richard promptly came on Sunday (5/23) and completed almost all of them. One request was f I am writing this review to express my appreciation of Richard's work as a Maintenance employee. On Saturday (5/22) I had made several maintenance requests and Richard promptly came on Sunday (5/23) and completed almost all of them. One request was for a new fridge light bulb as I thought it had just died. However, it turned out that the outlets were out and the fridge was entirely off! Richard did his best to ensure that the food in the fridge would not spoil. Unfortunately, the task proved to be more difficult than initially thought and it was close to the end of his shift by the time we realized the outlets were the problem. We plugged the fridge into a different outlet and Richard informed us that he would be back first thing Monday (5/24). In about 15-20 minutes, the issue was resolved. Richard's willingness to come on Sunday and his communication through the process was highly impressive. He went the extra mile to make sure the job was done right. I am very thankful for his service and appreciate all his hard work! more ... hide ...

The employees at the office are incredible! Giving a special shout out to my girl Maria and Elaine. Every time I had a query, they answered it. Be it a telephone call, email, or something else, they always responded quickly. Maria deserves a bonus fo The employees at the office are incredible! Giving a special shout out to my girl Maria and Elaine. Every time I had a query, they answered it. Be it a telephone call, email, or something else, they always responded quickly. Maria deserves a bonus for the effort she puts in to making sure tenants are content. Elaine is so kind and understanding, willing to go the extra mile to accommodate whatever is required. These two ladies made my stay at Granada Villas a great one. Last but not least, the manager is lovely and gorgeous, but you don't need to talk to her much since Maria and Elaine are on top of everything. So, Melissa, thank you! As for the man who drives the Blue Challenger, he works hard and always waves or greets you. He should get a salary increase too! If it was my business, I'd take all of them with me in a heartbeat! The owner should really think about giving them a raise, they have genuinely earned it and worked hard for it. Good staff members are hard to find these days. To conclude, Blue Challenger dude, Melissa, Elaine, and Maria, I adore you all! Many thanks for everything. May God bless you. more ... hide ...

Maintenance response times are incredible in both punctuality and performance Richard in particular has provided tireless support to help in my everyday needs

These people give you 5 keys at move in Be careful they might end up giving you a copy of a key a previous tenant returned and end up charging you 50 for a key you never had They believe they are incapable of making mistakes coming from the medical f These people give you 5 keys at move in Be careful they might end up giving you a copy of a key a previous tenant returned and end up charging you 50 for a key you never had They believe they are incapable of making mistakes coming from the medical field seeing this kind of denial was laughable No proper documentation of anything but they are right because they say sonnAttached photo Top 50 key i was force to purchase Left to Right 1Mail box 2house 3house copy 4Mail room 5Mail room copy error keynnAs you see i was given 5 keys at move in the poolgym key not being one of them I only found out 1 year later due to the pandemic restrictions being lifted when i actually wanted to use the pool for the first time One of the employees made a mistake which is absolutely fine But to post blame on the tenant and force them to pay without admitting the possibility of such an error occurring is what frustrates mennAll in all i live in a great unit with okay neighbors this place may have its flaws but its a nice areannSuggestionsn Properly document the keys you give out to tenants pictures actually testing the keys on the doors etc Tenants it is your responsibility to do this as well I have learned from thisn Dont say we double check In this case you speak for everyone as if the entire staff is incapable of making mistakes I work in a hospital I know surgeons who double check and still perform surgery on the wrong kidney Double checking means nothing if not documentedn Actually take the time to listen to tenants before coming to the conclusion that they must be wrongn Just because a tenant comes to you a year later after noticing an error is not grounds for dismissal Pools and gyms were closed during the pandemic of course the error would not have been caught until there is use for the key more ... hide ...

I visited the community today in search of a one bedroom apartment Sadly they didnt have any one bedrooms at the time Thank you Melissa for being very pleasant and extremely helpful I appreciate her consistency in treating everyone she assisted the I visited the community today in search of a one bedroom apartment Sadly they didnt have any one bedrooms at the time Thank you Melissa for being very pleasant and extremely helpful I appreciate her consistency in treating everyone she assisted the same I felt welcomed more ... hide ...